Terms and Conditions


Welcome to Noverax !

The website, www.noveraxhealthcare.com along with the corresponding mobile application ("Noverax", "Website", "Pharmacy", “us” or "we"). This Website is managed and operated by Noverax Healthcare Pvt. Ltd., a company incorporated under the laws of India, having its registered office at 101-braj Bhumi Apartment Building., Sundrum School Road, Palghar Maharatra-40140 (“we”, “Company”, “Noverax” “us” or “our”),

The terms and conditions as set out herein (“Terms”) constitutes an agreement between the Company, and a natural or legal person who accesses and/or uses the Website in any manner (“you” or “your”).

The Website is a platform that facilitates online purchase by consumers of pharmaceutical products like prescription drugs, over the counter medicines etc., sold by Noverax through its licensed premises (“Products”). By using the Website, you expressly agree to be bound by the Terms. If you do not agree with any of the Terms, please refrain from using the Website. Please note that your usage of the Website, the Products, offers or promotions in relation to the Products and the Services (defined below) as may be provided by us or our affiliates or third parties, shall be governed by these Terms and such other terms that may be applicable (“Additional Terms”). If these Terms are inconsistent with any Additional Terms, the Additional Terms will supersede to the extent of the Additional Terms are applicable.

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Any individual who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e., individuals who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access the Website.

Your access, or otherwise any usage of the Website means you agree to these Terms read with all the policies that may be available on the Website (collectively, the “Agreement”).


In order to access or use the Website you must set up an account by providing information about yourself as prompted on the sign-up page of the Website which may include your name, gender, mobile number and such other details relevant for placing orders through your account. Your login ID and password will be created basis the information provided by you, which you can use to access your Noverax account at any time. Your credentials shared by you at the time of registration and your Noverax login ID and password are referred to as “Account Information”.


We aim to provide the best User experience to our Users beginning from placing order and/or booking an appointment to initiating a return. While transacting on the Website, you can expect a hassle-free experience in returning the Product and cancelling the Services that you have ordered/booked and can rely on us as your preferred shopping destination or Service location.

This return, refund, and cancellation refund policy (“Policy”), together with the Terms and Conditions [accessible at https://www.noveraxhealthcare.com/terms-and-conditions] sets out Noverax’s procedures and policies in accepting: (a) Return, (b) Refund, and (c) Cancellation thereof. Any return or cancellation of Products or Services by you are subject to the terms and conditions set out under this Policy.


(A) By agreeing to use the Website and/or placing a request for purchase of Product(s) and/or Services on the Website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Website

(B) Please note that we may from time to time change the terms of the Policy that govern your return, refund and cancellation of an order for Products on the Website. Every time you wish to use the Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.


Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.


We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, (e) doctor changes the prescription (f) death of a patient, please notify Noverax User Support immediately within 10 working days of receiving the products, to ensure prompt resolution. Please note that Noverax will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.

We also understand that various circumstances may compel you to return a product or products that are not defective ONLY if you notify us within 30 working days of receipt and Noverax reserves the right to accept or reject the product returned in such scenarios.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment and Ortho Support.

Also, Noverax reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange".


At Noverax, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

You received a defective item

The ordered item(s) is lost or damaged during transit.

You have received the product that has crossed the expiry date

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.

Cash on Delivery: In order to process such refunds for COD orders, the User will be required to send an email to care.noveraxhealthcare.com or call us at +91 Thereafter, the User will receive a refund to his/her wallet or User’s bank account. In case if it is to be refunded to User’s bank account, the User will have to provide the bank account details.

In those cases, the amount shall be refunded back to the source account of the User. If the User chooses to get the amount into the Wallet, then at the time of deactivation of the User's account, the amount that is unused in his/her wallet account will be transferred back to User’s bank account.

Noverax shall directly refund to the User’s bank account during situations such as -

A. When excessive price has been charged/collected from the User and amount needs to be refunded;

B. Any other cases where Noverax has to refund the amount to the User which belongs to the User shall be refunded to original payment mode

If the User chooses to get the refund to the wallet during the above-mentioned scenarios [as per clause], at the time of deactivation of the User’s account, any amount that is unused in the wallet shall be transferred to the User’s Bank account.

A. How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service


Product Cancellation:

User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.

User Complaints

If you have any queries, do call our help desk at +91, email us at care.noveraxhealthcare.com, or contact our user support executives through online chat. We're here for you


This privacy policy (“Privacy Policy”), together with the Terms and Conditions (available at https://www.noveraxhealthcare.com/terms-and-conditions) governs your use of the ” Website” and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the” Website” you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.

This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We may collect a variety of information from you, including your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.

We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:


Financial information such as bank account or credit card or debit card or other payment instrument details;

Physical, physiological and mental health condition

Any detail relating to the above Personal Information categories as provided to us for providing service;

Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise;

Use of Information Collected

We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:

For creating and giving you access to your registered account on the Website.

To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience.

To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.

For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.

To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Website.

To detect or monitor any fraudulent or illegal activity on the Platform.



We partner with third party logistic service providers ("Logistic Partners") in order to effectuate Product shipping and delivery to you. We shall provide the details of the Logistic Partners which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines range between 24 (twenty-four) hours from the time the Product Order has been placed by you on the Website. In any case, the user will be provided with an estimated timeline for the delivery of the Product purchased from the Website. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third-party service providers.

The Delivery charges of the Platform are as follows:

Up to Rs. 349.99 Rs. 45
Rs. 350 or more FREE Shipping

Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.

While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

A. Logistical issues beyond our control;
A. Unsuitable weather conditions
C. Political disruptions, strikes, employee-lockouts, governmental restrictions, etc.
D. Acts of God such as floods, earthquakes, etc.

Offer & Copan

Get Flat 10% OFF* on Medicines

From date to date, get Flat 10 % OFF* (max discount: Rs 500) on arthritis medicine orders. NOTE: A min. order of medicines (along with ANY other products) worth Rs 350 is required to get Flat 10% OFF medicines. *T&C ELIGIBILITY Offer valid for ALL Customers. The Coupon code NOV10 can be used multiple times during the offer period. Under this offer, code 10%-cannot be combined with ‘selected’ e-voucher codes. Note: Some of the selected medicines are ONLY eligible for max. 10% discount. HOW DO YOU GET IT? Use code NOV10 at the shopping cart page & get Flat 10% OFF on your order* of medicines. *NOTE: A minimum order of medicines (along with other products, if any) worth Rs. 350 or more is required to avail the Flat 10% discount on medicines.


If your order is cancelled, this offer will become null and void.

FLAT 10% Off Medicines: Offer Outline

Subject to the following Terms and Conditions, from always, ALL customers will be eligible to receive a Flat 10% discount (max. Rs.500) immediately on a arthritis order of Medicines, placed on Noveraxhealthcare.com/Noverax App. NOTE: A minimum order of medicines (along with ANY other products) worth Rs. 350 is required to be eligible for the Flat 10% discount on medicines. The coupon code for this offer is 10%, which can be used multiple times during the offer period.

How the Offer Works:

Step 1: Place your medicine order using the Coupon Code NOV10%, valid from till date to till date NOTE: A minimum order of medicines (along with ANY other products) worth Rs. 350is required to be eligible for the Flat 10% discount on medicines.
Step 2: You get an immediate 10% discount (max. Rs. 500) on medicines.
Step 3: Upload your Prescription and fill in the Shipping details.
Step 4: Review & complete the order.

Terms and Conditions - Flat 10% OFF on Medicines

Offer Period:

Coupon Code:
Offer Includes: Discount
Other Terms and Conditions

•This offer is non-negotiable and non-binding.
•This offer will become null and void in the event that an order placed using the promotional coupon code is cancelled.
•Noveraxhealthcare.com reserves the right to cancel, change or substitute this offer at any time without prior notice and the same is at the sole discretion of the company.
•Noveraxhealthcare.com is not responsible for any failed transactions as part of this offer NOR liable for any failures relating to technical, hardware, software, server, website, or other issues of any kind to the extent that these may prevent the Customer from participating in this offer.
•Noveraxhealthcare.com decision shall be final and binding in all respects with respect to the matters relating to the offer.
•The offer shall be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Chennai.
•By availing this offer, it is deemed that the customer has agreed to all the terms & conditions mentioned herein.


All disputes and claims arising out of these Terms in relation to any or all transactions on the Website is governed by the laws of India and shall be subject to exclusive jurisdiction of the competent courts of Mumbai.